One support desk. Local engineers everywhere.
Every request lands with our follow-the-sun support desk. One team takes the call, arranges site access, dispatches the nearest engineer and keeps you updated until the ticket closes.
One global operations model, executed locally.
- 01
Request raised
Contact our support desk by email or phone, any hour.
- 02
Triage
The desk confirms scope, priority and site access.
- 03
Dispatch
The nearest certified engineer is assigned.
- 04
Execution
The work is done inside the facility.
- 05
Validation
Results are tested against your SLA.
- 06
Reporting
Photos, logs and notes go on the ticket.
- 07
Resolution
The ticket closes, fully documented.
What you get on every request
The desk is the single point of contact for all our services, in every region.
Always reachable
Email or phone the desk 24×7. A person takes the request, not a queue.
Local coordination
We arrange site access and permits and liaise with facility staff in the local language.
Audit-grade records
Every ticket closes with photos, logs and notes, through centralized ticketing and reporting.
Working with the desk
How do I raise a request?
Email support@immixtechnologies.com, call +60 17 317 1211 or message us on WhatsApp with the site, the task and any access details.
What hours is the desk open?
The support desk runs 24×7, every day of the year.
How will I know the work is done?
You receive status updates as the ticket moves, and it closes with photos, logs and notes attached.
Are services delivered against SLAs?
Yes. Work is delivered against the service levels agreed for your account, and validation is checked against them before a ticket closes.
Need hands in a data center?
Tell us the site, the task and the timeline. Our 24×7 support desk will confirm engineer availability and send a quote.
24×7 support desksupport@immixtechnologies.com+60 17 317 1211WhatsApp