Operate · Support

Remote hands & smart hands

Certified engineers inside more than 250 data centers in 40+ countries, doing the physical work on your behalf, around the clock. From a quick visual check to a full diagnostic, our support desk sends the nearest engineer.

Talk to an expert How we work

What's included

Scope of the service

Every task runs through our 24×7 support desk and closes with photos, logs and notes on the ticket.

Remote hands

Routine physical tasks done to your instructions.

Rack & stack
Hardware replacement
Cross-connects & cable moves
Break-fix

Remote eyes

Visual checks and records from the data center floor.

Visual inspection & LED verification
Rack & asset audits
Photo documentation
Environmental checks

Smart hands

Skilled work that needs an engineer's judgement.

Configuration support
Diagnostics & testing
Troubleshooting
Network support

On-site engineering

Dedicated engineers for projects and escalations.

Commissioning
Deployment & migration
Expansion
Technical escalations

ISO 9001ISO 14001ISO 45001

This service is within the scope of our ISO 9001, ISO 14001 and ISO 45001 certified management systems.

View certificates

When teams call us

Typical requests

A few of the situations this service is built for.

A server stops responding at 3 a.m.

Our desk takes the call, confirms access and dispatches an engineer to reseat, swap or restart, then reports back with photos.

A carrier needs a cross-connect run

An engineer runs, labels and tests the patch to the carrier room, and documents it on the ticket.

You need eyes on a rack before a change

We check LEDs, cabling and labels against your records, so your change window starts with no surprises.

Questions

Frequently asked

Can't find your answer? The support desk is available 24×7.

Ask the support desk

What is the difference between remote hands and smart hands?

Remote hands covers routine physical tasks such as reseating cards, swapping parts or running cables, following your instructions. Smart hands adds an engineer's judgement: diagnostics, configuration and troubleshooting.

How do I raise a request?

Email or call the 24×7 support desk with the site, the task and any access details. The desk confirms the scope and dispatches the nearest engineer. See how we work.

Can you work in facilities where Immix has no office?

Yes. Our engineers cover more than 250 data centers in over 40 countries, well beyond our regional offices.

Often combined with

Operate · Maintain

Talk to an expert

Need hands in a data center?

Tell us the site, the task and the timeline. Our 24×7 support desk will confirm engineer availability and send a quote.

Request support How we work

24×7 support desksupport@immixtechnologies.com+60 17 317 1211WhatsApp