Talk to an expert
Operate · Maintain

Network operations & maintenance

Proactive monitoring and hands-on maintenance for data center and network infrastructure. We handle the planned work and the emergencies, so availability stays high and costs stay predictable.

Talk to an expertHow we work
What's included

Scope of the service

Every task runs through our 24×7 support desk and closes with photos, logs and notes on the ticket.

Monitoring & management

Watching the infrastructure so issues are caught early.

  • Network monitoring & infrastructure management
  • Data center remote monitoring
  • Live network troubleshooting

Changes & upgrades

Planned work carried out in the windows you approve.

  • Configuration, upgrades & change management
  • Infrastructure upgrades
  • Hardware replacement

Maintenance

Keeping hardware healthy over its life.

  • Preventive maintenance
  • Corrective maintenance
  • RMA handling

Break-fix & emergencies

Fast response when something fails.

  • Break-fix & emergency support
  • Incident response
  • Escalation to on-site engineers
ISO 9001ISO 14001ISO 45001

This service is within the scope of our ISO 9001, ISO 14001 and ISO 45001 certified management systems.

View certificates
When teams call us

Typical requests

A few of the situations this service is built for.

01

A link starts flapping

Engineers troubleshoot the live network on site, isolate the fault and replace optics or cabling as needed.

02

A firmware upgrade is due

We carry out configuration and upgrades in your approved window and log every step on the ticket.

03

Hardware is ageing

Scheduled preventive maintenance catches failing parts before they cause an outage.

Questions

Frequently asked

Can't find your answer? The support desk is available 24×7.

Ask the support desk
Do you offer preventive maintenance?

Yes. Preventive maintenance can run on a schedule you set, alongside corrective and break-fix work.

Can you work inside our change windows?

Yes. Configuration, upgrades and change management are carried out in the windows you approve, with results recorded on the ticket.

Who handles RMA parts?

We do. Our logistics team manages RMA handling and spare parts, including secured in-country storage. See logistics.

Related

Often combined with

CoreOperate · Support

Remote & smart hands

Certified engineers on site in 250+ data centers, 24×7, for everything from LED checks to diagnostics.

Explore remote handsDeploy · Validate

Deployment, testing & validation

Rack & stack, cabling and commissioning to global standards, tested and certified before handover.

Explore deployment & testingSupply

Logistics, IOR & EOR

Procurement, Importer and Employer of Record, secured storage and last-mile delivery across borders.

Explore logistics, IOR & EOR
Talk to an expert

Need hands in a data center?

Tell us the site, the task and the timeline. Our 24×7 support desk will confirm engineer availability and send a quote.

Request supportHow we work

24×7 support desksupport@immixtechnologies.com+60 17 317 1211